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Frequently Asked Questions

Our roots are in India, but now all of our manufacturing happens in the US. Learn more about our story.

We work with the best tea estates around the world to ensure we are sourcing the most premium teas. The majority of our teas are from Assam, India, a region famous for bright, full-bodied black teas. Learn more about our Sourcing here.

Orange Pekoe is a fine grade of black tea which delivers a deliciously rich, smooth taste for you to enjoy everyday.

CTC stands for "crush, tear, curl" and it is an automated manufacturing process of tea which produces a very strong flavor. Tea India® CTC teas produce a rich deep red color when they are brewed.

We carry loose tea, tea bags, and instant chais. To make chai the traditional way, use our loose teas. For something more convenient, try our tea bags. To enjoy an authentic cup of chai on-the-go, try our Chai Moments latte mixes. Explore Our Teas

Generally you will find that loose teas, such as our Tea India® Mamri tea, will produce a stronger cup of tea depending on the amount of tea that is used. However, our Tea India® tea bags (Orange Pekoe Black Tea and our Chais) have been created to include more tea in each tea bag, and thus will brew a strong cup of tea similar to that of loose tea.

Tea India® Chais are made with the finest, natural and authentic spices and ingredients. We do not add artificial flavors to our Tea India® teas and we feel this offers the best and true flavor tea that can be enjoyed everyday.

The amount of caffeine in a cup of tea varies tremendously, depending on the variety of tea and the brewing time. In lab tests, we found that Tea India® Orange Pekoe Black Tea Bags (3.1 grams) contain an average of 116 milligrams of caffeine. Tea India® Chai blends (Ginger, Cardamom, and Masala which are usually 2.3g servings) contain 67 to 78 milligrams of caffeine. Tea India® Loose Leaf teas (2.8 gram serving) contain 118 milligrams of caffeine. A strong cup of black coffee has about 120 milligrams of caffeine.

We do not have a decaffeinated tea at the moment. Sign up for our newsletter to be the first to know of any new products!

Chai is the generic word for tea in India. It’s the Indian preparation of tea using brewed black tea with milk, sugar and spices.

Chai is a staple in every household in India and every household has its own recipe for chai. So there’s no one right way to make chai. But a typical masala chai has black tea, ginger, cardamom, cinnamon, black pepper, cloves, and sugar mixed with water and whole milk. Each ingredient, when used correctly, plays a vital role in crafting the perfect cup of chai. Learn more about all the ingredients and see our authentic chai recipe here.

In India, the word "masala" is used to describe any mixture of spices. Masala Chai is tea with spices, typically ginger, cardamom, cinnamon, black pepper, cloves, fennel, star anise, lemongrass, and sometimes even turmeric.

You can buy loose spices from your local grocery stores or you can even buy pre-mixed chai masala spices from Indian grocery stores.

Tea has a delicate flavor that can easily be ruined by 'hard' water. Hard water is not recommended. It's best to either use spring water with a low mineral content or filtered water to ensure a delicious cup of tea every single time.

We recommend using whole milk to make a traditional cup of chai that has the perfect thickness, texture, and flavor.

Yes, you can make chai without milk, though the traditional method does use milk. You can also make chai using non-dairy alternatives to milk, such as soy milk or almond milk.

Tea India® is currently available at most South Asian grocery stores in North America. In Canada Tea India® is also available across many supermarket chains such as Loblaws, Sobeys, Metro and Save On Foods. We are working on expanding our reach to other parts of both Canada & the US. Please refer to our Store Locator or send an email to if you are having trouble finding Tea India®.

You can also purchase some of the Tea India products on Amazon.

All orders below $15 will ship with a $5 flat rate and any orders above $15 will carry a $3 Temporary Shipping Surcharge. For more information see our Shipping Policy.

All orders placed Monday through Thursday will be processed within 3 to 5 business days. Orders placed over the weekend including Fridays and major holidays will be processed on the following business day. All orders are expected to be delivered through UPS within 3 to 5 business days after they’re processed. Exceptions apply and delivery time is not guaranteed. Additional time and surcharges may apply to orders shipping to Alaska and Hawaii. For more information, see Shipping Policy.

Once we ship your order, you'll receive an email from us with information you can use to track your order. For more information, see Shipping Policy.

To create an account, click "Explore" at the top right, then click "My Account." You will have the option to Create Account or Sign In.

Yes, you can give us a call at 1-833-832-4634.

We run promotions regularly. To find out about promotions, sign up for our newsletter and follow us on social media (@drinkteaindia).

Sorry, you can only use one (1) promo code per order!

Scroll to the bottom of our website and you'll find a section called "Sign Up and Save'. Enter your email and click 'Subscribe'.

Our process starts with supplier quality. Ingredients are purchased from approved suppliers. We have established microbiological limits for our teas and herbs and our pesticide testing protocol confirms with FDA regulations.

Ingredients and blends undergo multiple sensory evaluations. Sensory evaluations are performed by our trained laboratory staff and begin before the material is purchased and continue until finished goods are packed.

Finished goods can easily and effectively be traced using our warehouse management system.

You can email us at or call us at 1-833-832-4634.

You can email us at or call us at 1-833-832-4634.