Frequently Asked Questions

Chai has been part of Indian culture since the early 1900s. Every household has its own recipe, but at its heart, chai is black tea with milk, sugar, and spices. Learn more on Discover Chai.

Our chai is made with real spices and real tea leaves. We blend premium Assam tea leaves with spices from around the world, and we taste every batch so each cup is as good as the last. Read more on Our Labor of Love.

Chai Moments instant chai is the quickest: empty a sachet into your cup, add hot water, and stir. Tea bags, like our Masala Chai, are chai on the go: add a bag to hot water, steep for 3 to 5 minutes, and it's done. Loose teas, like our CTC Assam, are for brewing chai the traditional way, simmered with milk, sugar, and spices.

Yes. We offer unsweetened chai mixes and a no-sugar-added Chai Moments option. Browse them in Instant Chai.

Chai Moments is our instant chai. Just empty a sachet into your cup, add hot water, and stir. That's it. Want to do more with it? Our recipes have ideas for iced chai, baking, and more.

Every product page lists the ingredients for that tea. For specific questions, email info@teaindia.com.

Contact us right away. Once an order is processed or shipped, it can't be changed, cancelled, or redirected.

Subscribe to your favorite teas and save 5% on every delivery. Choose deliveries every 2 weeks, every month, every 2 months, every 3 months, or every 6 months.

Visit Manage Subscriptions to change your next order date or delivery schedule, add products, pause, or cancel.

Yes. Mix and match your favorites with Build Your Own Bundle. The more teas you add, the more you save. Prefer something ready to go? Our pre-made bundles are 5% off.

We do. A Tea India gift card lets someone pick their own favorites.

Ingredient, packaging, and shipping costs have all gone up significantly this year. We chose to raise some prices rather than reduce the quality of our teas. We know that's still a cost to you, especially if you order regularly, so we've listed the ways you can save below.

Orders of $40 or more get free standard shipping automatically, no code needed. Our pre-made bundles are 5% off, and with Build Your Own Bundle your savings grow the more teas you add. Larger packs also cost less per unit than buying singles, and Subscribe & Save takes 5% off every delivery. Free shipping doesn't apply to Alaska and Hawaii, and those rates haven't changed.

Here's what you can redeem your Chai Club points for:

• $2 off coupon: 50 points
• Free glass Tea India mug ($5 coupon): 150 points
• Free stainless steel snap ball tea infuser: 200 points
• $5 off coupon: 200 points
• Free shipping coupon: 200 points
• Free box of Masala Chai Moments, 10 count ($7.42 coupon): 250 points

Rewards may change from time to time. The current list is always on the Chai Club page.

Sign up for our emails and texts. Subscribers get early access to seasonal promotions.

Yes. Orders of $40 or more ship free within the lower 48 states, applied automatically at checkout. No code needed. Free shipping doesn't apply to Alaska and Hawaii.

Orders up to $14.99 ship for $5, and orders from $15 to $39.99 ship for $3. Orders of $40 and up ship free. Alaska and Hawaii orders ship for a $30 flat rate. See our Shipping & Return Policy for details.

Orders are processed within 3 to 5 business days and usually arrive 5 to 7 business days after they ship. Alaska and Hawaii orders can take longer. Delivery times are estimates, not guarantees.

They can. Carriers are busier during Diwali and the holiday season, so deliveries can take longer than usual. If you're ordering gifts, please order early. We can't guarantee delivery by a specific date.

On orders placed Monday to Thursday, add priority processing at checkout and we'll process your order within 24 hours, so it's packed and ready for the carrier. It speeds up our part only. It doesn't guarantee when your order ships or arrives.

We ship to U.S. addresses only, using UPS and USPS. P.O. Box orders ship with USPS Priority Mail. A street address is fastest.

Our website ships within the U.S. only, but you can order Tea India on Amazon.ca.

We'll email you a tracking link once your order ships. If part of your order hasn't arrived, check for a second tracking email, since some orders ship in more than one box.

Check around your porch, mailbox, and mailroom, and ask your local post office. Still missing? Contact us within 5 days of the delivery date shown in tracking, and we'll confirm with the carrier and help from there.

If there's no update in 7 to 10 days, check with your post office first. If they don't have it, contact us and we'll follow up with the carrier.

We'll refund or replace your order if an item arrived damaged, you received the wrong item, something was missing, tracking shows delivered but you didn't receive it, your package was lost in transit or returned to us, or we couldn't ship it. Contact us within 5 days of delivery. We can't accept requests more than 30 days after purchase. See our Shipping & Return Policy for details.

We're sorry! Email us within 5 days of delivery with your order number and a photo of the item or your packing slip. We'll replace it or refund you, and you won't need to send anything back.

Because our teas are food products, we don't accept returns. Please don't mail anything back to us. Packages sent back without our approval can't be accepted or refunded, and we can't pay for return shipping.

Teaware is final sale, so we don't accept returns for change of mind. If a mug or infuser arrives damaged or isn't what you ordered, email us within 5 days of delivery with a photo and we'll send a replacement or refund you. No need to send it back.

Taste is personal. We can't refund, replace, or accept returns for taste, but we'd love your feedback, whether it was the strength, the spice, the sweetness, or something else. Tell us what you usually enjoy and we'll suggest a blend that might suit you better.

Approved refunds go to your original payment method within 2 weeks of processing. Check with your bank or card issuer for posting times.

Our policy covers teaindia.com orders only. For store purchases, please contact the store. For Amazon or Amazon.ca orders, check your order details. If it was shipped by Amazon, contact Amazon. If it was shipped by Tea India, contact us.

Chai Club is our rewards program. You earn points on your Tea India orders and turn them into rewards. Learn more on the Chai Club page.

Anyone can join, and you don't need to be an influencer or have a lot of followers. Email ambassador@teaindia.com and, within a few business days, you'll get your own personal 15% off discount code. You must be 18 or older to take part. See the Brand Ambassador Program page for full details.

Share your code with friends, family, and on your social channels. Your code gives them 15% off their first online order. For every 5 uses of your code, you get a free box of chai with your next order.

Photos or videos of your favorite Tea India chai, along with your code. Please tag your posts with #drinkteaindia, #expertsinchai, and #teaindiausa.

Email our team at ambassador@teaindia.com.

Call 833-832-4634 or email info@teaindia.com. If it's about an order, please include your order number.