Shipping & Return Policy
SHIPPING & HANDLING CHARGES
All orders are shipped via UPS for Standard Delivery:
- Orders up to $34.99 - $6.95
- Orders over $35.00 - FREE
- For Alaska and Hawaii - Add $7.95
- Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
FREE SHIPPING POLICY
You will receive FREE Shipping on all orders over $35. Alaska and Hawaii surcharges and fees still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
All orders placed Monday through Thursday will be processed within 3 to 5 business days. Orders placed over the weekend including Fridays and major holidays will be processed on the following business day. All orders are expected to be delivered through UPS within 3 to 5 business days after they’re processed. Exceptions apply and delivery time is not guaranteed. Additional time and surcharges may apply to orders shipping to Alaska and Hawaii.
BELOW CIRCUMSTANCES MAY RESULT IN DELAYED SHIPPING OR DELIVERY:
- Credit card payment issue; billing zip code must be correct
- Incorrect shipping addresses
- Out of Stock (will ship ASAP as ready and we’ll notify you).
- Weather Issues
- P.O. Box: UPS does not ship to P.O. boxes. There will be an additional delay, or potentially a Return to Sender message, if you submit a P.O. Box
SHIPPING TO ALASKA AND HAWAII
Shipping to addresses in Alaska and Hawaii is available for an extra charge of $7.95.
SHIPPING TO P.O. BOXES
All shipments are sent via UPS, which is unable to ship to P.O. Boxes. If you submit your order with a P.O. Box, there will be a delay in your order. We will try to ship via USPS.
At this time, we are only shipping orders within the United States.
TRACKING YOUR PACKAGE
When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment.
Your satisfaction is crucial to us here at Tea India, in the unlikely event your product arrives damaged or if you have any other issues or concerns, please contact our customer service representative within 30 days of receiving.