Shipping & Return Policy
SHIPPING & HANDLING CHARGES
All orders are shipped via UPS and USPS
- Orders up to $34.99 - based on actual shipping rates from UPS and USPS. This is calculated based on recipients address and order value.
- Orders over $35.00 - FREE
- For Alaska and Hawaii - Add $7.95
- Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.
FREE SHIPPING POLICY
You will receive FREE Shipping on all order over $35. Alaska and Hawaii surcharges and fees still apply. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address.
If you have received a discount code from us for Free Shipping then the following conditions are applicable:
- Free Shipping on entire order
- For orders in the United States only
- Applies to shipping rates under $10.00
- Standard Shipping option only
- For New Customers
- One use per customer
All orders placed Monday through Thursday will be processed within 3 to 5 business days. Orders placed over the weekend including Fridays and major holidays will be processed on the following business day. All orders are expected to be delivered through UPS within 3 to 5 business days after they’re processed. Exceptions apply and delivery time is not guaranteed. Additional time and surcharges may apply to orders shipping to Alaska and Hawaii.
Packages under 1lb:
- Standard Shipping (USPS first class mail)
- Standard Shipping (UPS SurePost)
- Standard Shipping (UPS Ground)
BELOW CIRCUMSTANCES MAY RESULT IN DELAYED SHIPPING OR DELIVERY:
- Credit card payment issue; billing zip code must be correct
- Incorrect shipping addresses
- Out of Stock (will ship ASAP as ready and we’ll notify you).
- Weather Issues
- P.O. Box: UPS does not ship to P.O. boxes. (please include house address or expect delays as we ship through USPS)
- Unable to authorize package with signature (please let UPS know if you are not home)
SHIPPING TO ALASKA AND HAWAII
Shipping to addresses in Alaska and Hawaii is available for an extra charge of $7.95.
SHIPPING TO P.O. BOXES
Shipments to P.O. Boxes will be sent via U.S. Postal Service Priority Mail. This may cause a slight delay in delivery. If you can include a house address instead of a P.O. Box, please do so.
At this time, we are only shipping orders within the United States.
TRACKING YOUR PACKAGE
When your package ships, we will send you an e-mail notification that contains a link to which you can track your shipment.
Your satisfaction is crucial to us here at Tea India, in the unlikely event your product arrives damaged or if you have any other issues or concerns, please contact our customer service representative within 30 days of receiving.