Refund policy

Refund & Return Policy

Quick summary

  • Damaged, missing, or wrong item? Contact us within 5 days of delivery and we’ll replace it or refund you.
  • Our teas are food products, so we don’t accept returns. Teaware is final sale too.
  • We can’t refund or replace an order because of taste, but we’re happy to suggest a blend you’ll enjoy more.
  • No refund or replacement requests are accepted more than 30 days after purchase.

When You Can Get a Refund or Replacement

We’ll refund or replace your order only if:

  • an item arrived damaged
  • you received the wrong item, or something was missing
  • tracking shows delivered, but you didn’t receive it
  • your package was lost in transit or returned to us
  • we couldn’t ship your order or an item in it

Time limits

  • Damaged, missing, incorrect, and delivered-but-not-received claims need to reach us within 5 days of delivery.
  • We can’t accept any refund or replacement request more than 30 days after purchase, for any reason.

How to Make a Claim

Damaged, missing, or wrong items
Contact us within 5 days of delivery with your order number and a photo of the damaged item, what you received, or your packing slip. Once we’ve reviewed it, we’ll send a replacement or issue a refund. You won’t need to send anything back.

Part of your order is missing
Some orders ship in more than one box, so check your shipping emails for a second tracking number first. If an item from your order isn’t able to ship, we’ll let you know and refund you for it.

Tracking says delivered, but no package
Check around your porch, mailbox, and mailroom, and ask your local post office. Still missing? Contact us within 5 days of the delivery date shown in tracking. We’ll confirm with the carrier and work with you on a replacement or refund.

Package stuck in transit
No tracking update in 7 to 10 days? Check with your post office first. If they don’t have it, contact us and we’ll confirm the status with the carrier before sending a replacement or refund.

Returned to us
If the carrier sends your order back, we’ll contact you to confirm your address. We can reship it or refund you, whichever you prefer.

We couldn’t ship your order
If we’re unable to ship your order, we’ll cancel it and refund you in full.

Out of stock
If an item sells out before it ships, we’ll offer a similar tea in its place, or a refund if you prefer.

Returns

Because our teas are food products, we don’t accept returns once an order has been delivered. Teaware, like mugs and infusers, is final sale too. If anything arrives damaged or isn’t what you ordered, send us a photo, we will investigate and we’ll make it right.

Please don’t mail anything back to us. We don’t provide return labels or addresses. Packages sent back without our approval can’t be accepted or refunded, and we can’t pay for return shipping. If something’s wrong, contact us first. A photo is usually all we need.

If a Flavor Isn’t for You

Taste is personal. Please check the flavor description and ingredients on each product page before you buy.

We can’t refund, replace, or accept returns for taste. We’d still love your feedback, whether it was the strength, the spice, the sweetness, or something else. Tell us what you usually enjoy and we’ll suggest a blend that might suit you better.

Other Situations

Ordered the wrong thing?
Contact us with your order number right away. If it hasn’t been processed yet, we may be able to change it. Once an order has shipped exactly as it was placed, any exception is reviewed case by case.

Discount code didn’t apply?
If a valid code didn’t apply at checkout, let us know and we’ll correct it. Codes that have expired or don’t apply to the items in your order can’t be added after purchase.

Bought in a store or on Amazon?
This policy covers teaindia.com orders only.

  • Store purchases: contact the store for returns or refunds.
  • Amazon or Amazon.ca: check your order details. If it was shipped by Amazon, contact Amazon. If it was shipped by Tea India, contact us.

We’d still love your feedback, wherever you bought your tea.

Refund Timing

Approved refunds go to your original payment method within 2 weeks of processing. Check with your bank or card issuer for posting times. Shipping fees are refunded only when the issue was our mistake.

The Fine Print

  • This policy applies to orders placed on teaindia.com.
  • We need your order number for every claim, plus photos for damaged, missing, or incorrect items.
  • Claims are reviewed individually. We may decline claims that are incomplete, late, or repeated.
  • No refund or replacement requests are accepted more than 30 days after purchase, for any reason.
  • Items returned without our approval won’t be accepted, refunded, or replaced, and return shipping won’t be reimbursed.
  • Teaware, such as mugs and infusers, is final sale. Damaged or incorrect teaware is replaced or refunded as described above.
  • Refunds go only to the original payment method.
  • We may update this policy from time to time. The version posted when you ordered applies.

Contact Us

Call 833-832-4634 or email info@teaindia.com. Please include your order number.