Shipping policy
Shipping Policy
Quick summary
- Free standard shipping on orders $40+ (excludes Alaska and Hawaii).
- Orders ship in 3 to 5 business days and usually arrive 5 to 7 business days later.
- We ship within the U.S. with UPS and USPS. Canada orders are available on Amazon.ca.
- Diwali and holiday orders can take longer, so please order early.
Shipping Rates
Lower 48 states
- Orders up to $14.99: $5 flat rate
- Orders $15.00 to $39.99: $3 economy shipping
- Orders $40.00 and up: Free standard shipping
Alaska and Hawaii
- $30 flat rate on all orders
Free shipping applies automatically at checkout, no code needed. It doesn’t apply to Alaska and Hawaii.
Where We Ship
We ship to U.S. addresses only, using UPS and USPS.
Shopping from Canada? Order Tea India on Amazon.ca.
P.O. Boxes: orders ship with USPS Priority Mail, since UPS can’t deliver to P.O. Boxes. A street address is fastest.
Processing & Delivery
Orders are processed within 3 to 5 business days and usually arrive 5 to 7 business days after they ship. Alaska and Hawaii orders can take longer. Delivery times are estimates, not guarantees.
Diwali and holiday shipping
Carriers are busier during Diwali and the holiday season, so deliveries can take longer. If you’re ordering gifts, please order early. We can’t guarantee delivery by a specific date.
What can cause delays
- Payment or billing issues
- An incorrect shipping address
- Out-of-stock items
- Weather
- Holiday carrier volumes
Address checks
If we need to verify your address, we’ll contact you up to 3 times by phone or email. If we don’t hear back within 2 business days, we may cancel the order and refund you in full.
Order Tracking
You’ll get a tracking link by email once your order ships. If part of your order hasn’t arrived, check for a second tracking email, since some orders ship in more than one box.
Delivery Problems
Tracking says delivered, but no package
Check around your porch, mailbox, and mailroom, and ask your local post office. Still missing? Contact us within 5 days of the delivery date shown in tracking, and we’ll confirm with the carrier and help from there.
Package stuck in transit
No tracking update in 7 to 10 days? Check with your post office first. If they don’t have it, contact us and we’ll follow up with the carrier.
Returned to us
If the carrier sends your order back, we’ll contact you to confirm your address. We can reship it or refund you, whichever you prefer.
For damaged, missing, or incorrect items, returns, and refunds, please see our Refund Policy.
Order Changes & Cancellations
Contact us right away to change or cancel an order. Once an order is processed or shipped, it can’t be changed, cancelled, or redirected.
The Fine Print
- This policy applies to orders placed on teaindia.com. Purchases from stores, Amazon, and other retailers follow that seller’s policy.
- Delivery times are estimates and aren’t guaranteed, including during Diwali and the holiday season.
- We may update this policy from time to time. The version posted when you ordered applies.
Contact Us
Call 833-832-4634 or email info@teaindia.com. Please include your order number.